Pine Furniture Norfolk
Terms & Conditions
A legal disclaimer
These Terms and Conditions cover our website business (Pine4You) and our Etsy Shop sales (Pine4You Creations).
Placing an order with us verbally, by phone, Internet or any other method means you have read, understood and agree to the following terms and conditions.
Please read the agreement carefully. Upon entering into this agreement, you the customer, agree to be bound by the terms within.
These are the only terms and conditions which will form a binding contract with you.
No alteration or substitution to these terms and conditions shall be valid unless agreed in writing by Pine4You
Viewing Items
You're very welcome to view items that are listed in our on-line shop prior to purchasing, please contact us so we can arrange this, items are stored in Snettisham PE31 7QS. A small number of items are also available for sale in The Granary Snettisham (and may be viewed there).
Payments
When purchasing directly from this website or via our Etsy Shop we we accept payment by credit/debit card. Payment for private commissions is via bank transfer on receipt from an invoice from us. The Granary accept payment via cash, debit and credit card.
Cancellations / Refunds / Returns
Pine4You and Pine4YouCreations operate within full compliance of The Consumer Rights Act 2015 and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
We are confident that you will be very happy and satisfied with your purchase as we pride ourselves on the high quality of our product and workmanship. Please note that all our products are pre-loved and may show minor signs of wear to be expected. Please see all photographs which form part of the items description.
In the unlikely event that you are dissatisfied with the quality of the product, please get in touch and we will do our best to resolve the matter to our mutual satisfaction.
In regard to orders for bespoke items, once we have commenced work to complete the goods you have purchased from us to your specific requirements you will be unable to cancel your order and we will be unable to accept return of your goods refund your payment. In regards to bespoke commissions of your own furniture, once we have commenced work on your furniture you will be unable to cancel your order for the work, and we will be unable to refund your payment for the service.
We accept cancellations and returns of non-bespoke items. We may also be able to offer you an exchange. As soon as you have placed your order you have the right to cancel. The cancellation period starts from the moment you place your order and ends 14 days from the day you receive your goods. You then have a further 14 days, from the date you notify us of your wish to cancel your order, to return the goods to us (in the same condition as received). On receipt of your returned goods we will then refund you the full price of the item(s). You will need to arrange return of the goods to us, and we can recommend a Courier to enable this (if necessary). The cost of returns via a Courier varies depending on the number of items you are returning, the size of the items and the distance of the delivery address and return address. The cost of return can thus vary from approximately £75 to £120 per item for the Courier (UKLH) that we presently use, other Couriers may charge more/less. The return address is: Magnolia Cottage, 123a Station Road, Snettisham, King's Lynn, Norfolk, PE317QS.
Once you have placed your order and provided us with your email address, we will email you a "Cancellation Form" should you wish to use it
Questions?
If you have any questions, please contact us to see how we can help